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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 All batteries come with a 7 day DOA (dead on arrival) warranty. If you get a battery that isn't working, contact us at support@infinityvapers.com or call. We will help you troubleshoot. If it just isn't working we will replace at our cost or refund your order after we have received the defective device. 

If there is a problem with a juice order please contact customer service, we will make it right. Juices are non-returnable, non-refundable. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We only ship to address in the United States at this time. If you would like to place an international order contact us at support@infinityvapers.com for a quote. However please know that a similar product can probably be found in your own country at a significantly lower shipping cost. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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